return & refund policy 

in-store

• 15 day return window
• no refunds, exchange or store credit only
  
• items must be original condition with original tags
• proof of purchase required
• sale items are final sale

online

• 15 day return window
• no refunds, store credit only
• items must be original condition with original tags
• return shipping fees are at the customer's expense (except in cases where the item is defective)
• please send returns via a courier that provides a tracking number
• we are not responsible for any lost/damaged returns
• products that have been worn, washed and/or damaged will be refused and/or subject to a 10% restocking fee
• shipping fees are not refundable under any circumstance
• sale items are final sale

to start an online return, please contact us at help@exoplus.co

once your claim has been accepted, we'll send you a return authorization number with instructions on how and where to send your package.

you may also come in-store to exchange with proof of purchase. 

 

if additional assistance is required please contact us by email (help@exoshop.co), phone 438-383-8813 or instagram (@exoplusmtl)