shipping policy

  • shipping is offered in canada only via canada post
  • flat rate
    • $18 quebec + ontario
    • $22 other provinces + territories
  • a tracking number will be issued by email at the time of shipment
  • processing time for orders is 1-3 business days
  • delivery times may vary
  • exoplus is not responsible for any late, lost, misdirected, illegible or damaged parcels
  • the customer is responsible for providing a valid shipping address upon checkout
  • if the order is shipped to a wrong/invalid address and is retuned to us
    • purchase will be cancelled and refunded upon reception. 
    • shipping price will not be refunded
    • $10 restocking fee will be charged
  • for security reasons, the postal service may bring your package to be picked up at a pick-up centre if you are not available upon delivery time. we are not responsible for any inconvenience or supplementary travel and fees that could occur in this situation. this measure is to prevent theft and/or lost parcels.